Terms of Service
TERMS AND CONDITIONS OF USE AND SALE
OVERVIEW
IMPORTANT – PLEASE CAREFULLY READ AND UNDERSTAND THESE TERMS OF SALE BEFORE ACCESSING, USING, OR PLACING AN ORDER OVER https://www.cadenlane.pro. THESE TERMS CONTAIN DISCLAIMERS OF WARRANTIES AND LIMITATIONS OF LIABILITIES (see Sections 15 and 16). THESE TERMS FORM AN ESSENTIAL BASIS OF OUR AGREEMENT. PLEASE PRINT AND RETAIN A COPY OF THIS AGREEMENT FOR YOUR RECORDS.
Your use of https://www.cadenlane.pro, including any sub-domains thereof, affiliated websites, and mobile applications (collectively, the "Website"), which are owned and maintained by KatyElaine, Inc. d/b/a Caden Lane ("Caden Lane," "we," "our," "us"), is governed by the policies, terms, and conditions set forth below. Please read them carefully. We offer the Website, including all information, tools, products and services available from the Website to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. These Terms apply to all users of the Website, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content. By accessing, using, or placing an order over the Website, you agree to the terms set forth herein. If you do not agree to these terms and conditions in their entirety, you are not authorized to use the Website in any manner or form whatsoever.
The Website offers products from Caden Lane as well as from our affiliated brand Lane & Leash, which offers pet apparel and accessories. The Lane & Leash brand is owned and operated by KatyElaine, Inc. (the "Lane & Leash Entity"). Both brands are sold through the same Website, shopping cart, and checkout, and KatyElaine, Inc. operates the Website and processes all orders placed through it. All references in these Terms to "Caden Lane," "we," "our," or "us" include KatyElaine, Inc. and its affiliates, including the Lane & Leash Entity, and these Terms govern your access to the Website and your purchase of products from either or both brands, including orders that contain products from both brands. The disclaimers, limitations of liability, dispute resolution provisions (including the arbitration agreement and class action waiver in Section 17), and all other protections in these Terms apply equally to, and may be enforced by, KatyElaine, Inc. and the Lane & Leash Entity.
Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and services to you.
THIS AGREEMENT CONTAINS ARBITRATION AND CLASS ACTION WAIVER PROVISIONS THAT WAIVE YOUR RIGHT TO A COURT HEARING, RIGHT TO A JURY TRIAL AND RIGHT TO PARTICIPATE IN A CLASS ACTION. ARBITRATION IS MANDATORY AND IS THE EXCLUSIVE REMEDY FOR ANY AND ALL DISPUTES UNLESS SPECIFIED BELOW IN SECTION 17 OR IF YOU OPT-OUT. PLEASE CAREFULLY REVIEW THE DISPUTE RESOLUTION PROVISIONS IN SECTION 17 BELOW WHICH DESCRIBES YOUR RIGHT TO OPT-OUT.
Any new features, tools, products, services, or brands which are added to the current store shall also be subject to these Terms. You can review the most current version of the Terms at any time on this page https://cadenlane.pro/pages/terms-of-service. We reserve the right to update, change, or replace any part of these Terms by posting updates and/or changes to our Website. It is your responsibility to check this page periodically for changes. YOUR CONTINUED USE OF OR ACCESS TO THE WEBSITE FOLLOWING THE POSTING OF ANY CHANGES CONSTITUTES BINDING ACCEPTANCE OF THOSE CHANGES.
TABLE OF CONTENTS
1. Website Use
2. Privacy & Security Disclosure
3. General Conditions and Website User Conduct Restrictions
4. Prohibited Uses
5. Account Registration and Accuracy of Billing Information
6. Notice Regarding Personal Use of Products, and the Accuracy, Completeness, and Timeliness of Information
7. Product Safety and Intended Use
8. Modifications to the Website and Prices
9. Payment
10. Order Placement and Acceptance
11. Shipping
12. Delivery Confirmation
13. Returns and Refunds
14. Social Media
15. Disclaimer of Warranties
16. Disclaimer of Liabilities
17. Dispute Resolution by Mandatory Binding Arbitration and Class Action Waiver
18. Indemnification
19. Third-Party Websites, Links, and Optional Tools
20. Testimonials, Reviews, Photographs, and Other Submissions
21. Digital Millennium Copyright Act Notice
22. Mobile Message Service Terms and Conditions
23. Electronic Communications
24. Governing Law
25. Assignment
26. No Waiver
27. No Agency Relationship
28. Severability
29. Termination
30. Entire Agreement
31. Questions or Additional Information
TERMS AND CONDITIONS OF USE AND SALE
1. WEBSITE USE
By using the Website and agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this Website. If you use the Website, you are affirming that you have the legal capacity to enter into a binding contract with us, and have read this Agreement and understand and agree to its terms.
2. PRIVACY & SECURITY DISCLOSURE
Our Privacy Policy may be viewed at https://cadenlane.pro/pages/privacy-policy. The Privacy Policy is hereby incorporated into these Terms by reference and constitutes a part of these Terms. Caden Lane reserves the right to modify the Privacy Policy at its sole discretion. Your submission of personal information through the store, including in connection with Lane & Leash purchases, is governed by our Privacy Policy.
You understand that your content (not including credit card information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
3. GENERAL CONDITIONS AND WEBSITE USER CONDUCT RESTRICTIONS
All aspects of our Website are protected by U.S. and international copyright, trademark, and other intellectual property laws, including the Caden Lane and Lane & Leash names, logos, and brand assets, whether owned by KatyElaine, Inc. or the Lane & Leash Entity. You do not acquire any ownership or other rights by downloading or using the Website or any material on it. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Website or the services provided through it without express written permission by us.
We reserve the right to refuse service to anyone for any reason at any time. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
4. PROHIBITED USES
In addition to other prohibitions as set forth in these Terms, you are prohibited from using the Website or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Website or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Website or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Website or any related website for violating any of the prohibited uses.
5. ACCOUNT REGISTRATION AND ACCURACY OF BILLING INFORMATION
You may be required to create an account with Caden Lane. If you do, you warrant that the information you provide us is truthful and accurate, and that you are not impersonating another person. You are responsible for maintaining the confidentiality of any password you may use to access your Caden Lane user account, and you agree not to transfer your password or user name, or lend or otherwise transfer your use of or access to your user account, to any third party. You are fully responsible for all transactions with, and information conveyed to, Caden Lane under your user account. You agree to immediately notify Caden Lane of any unauthorized use of your password or user name or any other breach of security related to your user account. You agree that Caden Lane is not liable, and you will hold Caden Lane harmless, for any loss or damage arising from your failure to comply with any of the foregoing obligations. Please see Section 18 below for additional information.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
6. NOTICE REGARDING PERSONAL USE OF PRODUCTS, AND THE ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION
You agree that any products or services you purchase from Caden Lane and/or our Website will be used for your personal, non-commercial use. You agree that you will not resell, re-distribute, modify, or export any product or service that you order from the Website.
The material on the Website is provided for general informational purposes only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this Website is at your own risk. While we endeavor to provide accurate and current information on our Website, there may be information on our Website that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store; however, we cannot guarantee that your computer monitor's display of any color will be accurate. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information on the Website or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information on the Website, including without limitation pricing information, except as required by law.
This Website may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this Website at any time, but we have no obligation to update any information on our Website. You agree that it is your responsibility to monitor changes to our Website.
7. PRODUCT SAFETY AND INTENDED USE
Caden Lane products are designed for use with infants and children and should always be used under adult supervision and in accordance with the care instructions, sizing guidance, and safety information provided with each product and on our Website. You are responsible for reviewing and following all product labels, care instructions, and applicable safe sleep guidance (including recommendations published by the American Academy of Pediatrics) when using our products. Our products are not medical devices and are not intended to diagnose, treat, cure, monitor, or prevent any medical condition. Nothing on the Website constitutes medical or health advice; please consult your pediatrician or other qualified health provider with any questions regarding the health or safety of your child.
Lane & Leash products are designed for use with pets and should be used under owner supervision and in accordance with the care instructions, sizing guidance, and safety information provided with each product. Lane & Leash products are intended for pets only and are not toys or products for use by or with children. You are responsible for selecting the appropriate size and type of product for your pet, monitoring your pet while products are in use, and discontinuing use of any product that shows signs of damage or wear. Nothing on the Website constitutes veterinary advice; please consult your veterinarian with any questions regarding the health or safety of your pet.
8. MODIFICATIONS TO THE WEBSITE AND PRICES
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue access to the Website (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of access to the Website. Certain products or services may be available exclusively online through the Website. These products or services may have limited quantities and are subject to return or exchange only according to our Shipping and Return Policies. We reserve the right to limit the sales of our products and services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer, and to discontinue any product at any time. All descriptions of products/services or product/service pricing are subject to change at any time without notice, at our sole discretion. Any offer for any product or service made on this Website is void where prohibited.
9. PAYMENT
All charges are in U.S. Dollars. We accept all major credit and debit cards and digital wallet platforms.
When placing an order online, you will need:
- The address the card's statement is sent to (billing address);
- The card number and expiration date; and
- The 3 or 4 digit code found only on the card (CVV2 code).
By submitting credit card information or other payment information, you represent and agree that: (i) you are fully entitled to use that card or account; (ii) all payment information provided is complete and accurate; (iii) you will be responsible for any credit card fees; and (iv) that sufficient funds exist to pay us the amount(s) due.
We and our third-party payment service providers may request, and we may receive, updated credit card information from your credit card issuer, such as updated card numbers and expiration date information when your credit card has expired. If such updated information is provided to us and our third-party payment service providers, we will update your account information accordingly. Your credit card issuer may give you the right to opt out of providing vendors and third-party payment service providers with your updated credit card information. If you wish to opt out of your credit card's updating service, you should contact your credit card issuer.
We are not responsible for any fees or charges that your bank or credit card issuer may apply. If your bank or credit card issuer reverses a charge to your credit card, we may bill you directly and seek payment by another method including a mailed statement.
10. ORDER PLACEMENT AND ACCEPTANCE
Your electronic order confirmation, or any form of confirmation, does not signify our acceptance of your order. We reserve the right to accept or deny shipment to anyone for any reason. In the event we deny your order, you will receive a refund to your original form of payment. You understand and agree that we will not be liable for any losses or damages that may result from our refusal to provide you any service or product. We reserve the right to require additional information before processing any order. Unauthorized returns will not be eligible for a refund.
11. SHIPPING
Caden Lane ships to addresses located in the United States and internationally via major carriers. Shipping rates are determined by weight and location. International customers are responsible for paying any additional taxes or duties upon delivery. Orders generally ship within 1–3 business days of the time of placement. Domestic orders typically arrive within 10 days depending on location. Delivery time for international orders varies based on location.
An accurate shipping address and phone number are required. We are not responsible for late shipments or missing shipments if you enter incorrect shipping address information. If you discover that you have made a mistake with your order after it has been submitted, please contact customer support immediately by email at [email protected]. You must contact us as soon as possible in order to modify or cancel your pending order. However, because we begin processing orders quickly, we cannot guarantee that we will be able to amend your order in accordance with your instructions.
For additional information about Caden Lane's shipping practices, including any limitations on the availability of free shipping, please visit the Shipping page on our Website.
12. DELIVERY CONFIRMATION
Because many instances may occur at your delivery address that are beyond our control, you agree that any delivery confirmation provided by the carrier is deemed sufficient proof of delivery to the card holder, even without a signature.
13. RETURNS AND REFUNDS
At Caden Lane, your satisfaction matters to us. Returns and exchanges for all products purchased through the Website, including Lane & Leash products, are governed by our Return Policy, available at https://caden-lane-help-centerfaq.gorgias.help/en-US/articles/returns-and-exchanges-39568, which is incorporated into these Terms by reference. Please review the Return Policy for eligibility requirements, timeframes, and instructions before initiating a return.
Additional details:
Refund Processing: Approved refunds will be returned to your original payment method (or issued as store credit, where applicable under our Return Policy) within 5–10 business days of approval. Processing times may vary depending on your bank or credit card provider.
Condition of Items: To be eligible for return, items must be unworn, unwashed, and in their original condition with tags attached, unless otherwise stated in our Return Policy. Personalized, monogrammed, or custom items, and items marked final sale, are not eligible for return or refund except in the case of a defect or error on our part.
Unauthorized Returns: Returns sent to our warehouse without prior approval will not be accepted or refunded.
Bulk and Wholesale Orders: Bulk and wholesale orders are not eligible for free returns and are subject to shipping and restocking fees.
14. SOCIAL MEDIA
This section applies to everyone who interacts with our social media presence for either the Caden Lane or Lane & Leash brands, including comment sections, feeds, and other elements of our social media presence viewable on Facebook, Instagram, TikTok, YouTube, Pinterest, X (Twitter), LinkedIn, or any of the many other available external third-party social media platforms we may utilize ("Social Media Presence").
Social media platforms are places of public information exchange, and you should have no expectation of privacy when using them. Specifically, neither these Terms nor our Privacy Policy apply to our Social Media Presence. The sites and platforms that host our Social Media Presence are not controlled by us and therefore have their own privacy policies and terms of use. The comments and opinions expressed by users on social media are theirs alone and do not reflect the opinions of Caden Lane. Comments that some would consider inappropriate or offensive may appear on our Social Media Presence and may remain there until they have been identified by us or called to our attention and we are able to work through the necessary procedures and technical processes to have them removed. If you see an offensive or inappropriate post or comment on our Social Media Presence, you should report it to the operator of the applicable site or platform using the procedures they have established for that purpose.
15. DISCLAIMER OF WARRANTIES
EXCEPT WHERE OTHERWISE INAPPLICABLE OR PROHIBITED BY LAW, THIS WEBSITE AND ALL PRODUCTS AND SERVICES PROVIDED ARE PROVIDED ON AN "AS IS", "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT GUARANTEE, REPRESENT OR WARRANT THAT YOUR USE OF THE WEBSITE WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. WE MAKE NO, AND EXPRESSLY DISCLAIM ANY AND ALL, REPRESENTATIONS AND WARRANTIES AS TO THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY, AVAILABILITY, ACCURACY AND/OR COMPLETENESS OF ANY INFORMATION ON THIS WEBSITE. WE DO NOT REPRESENT OR WARRANT, AND EXPRESSLY DISCLAIM THAT: (A) OUR PRODUCTS OR SERVICES WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS, (B) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE WEBSITE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS, OR (C) THE WEBSITE OR THE SERVER(S) THAT MAKE THE WEBSITE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. ALL CONDITIONS, REPRESENTATIONS AND WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, OR NONINFRINGEMENT OF THIRD-PARTY RIGHTS, ARE HEREBY DISCLAIMED TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. THE DISCLAIMERS IN THIS SECTION APPLY TO PRODUCTS OF BOTH THE CADEN LANE AND LANE & LEASH BRANDS AND MAY BE ENFORCED BY BOTH KATYELAINE, INC. AND THE LANE & LEASH ENTITY.
16. DISCLAIMER OF LIABILITIES
EXCEPT WHERE OTHERWISE INAPPLICABLE OR PROHIBITED BY LAW, IN NO EVENT SHALL CADEN LANE, THE LANE & LEASH ENTITY, OR ANY OF THEIR RESPECTIVE AFFILIATES, OFFICERS, DIRECTORS, SHAREHOLDERS, EMPLOYEES, INDEPENDENT CONTRACTORS, AND/OR AGENTS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, CONSEQUENTIAL, PUNITIVE, OR ANY OTHER DAMAGES, FEES, COSTS OR CLAIMS ARISING FROM OR RELATED TO THIS AGREEMENT, THE PRIVACY POLICY, THE PRODUCTS OR SERVICES, OR YOUR OR A THIRD PARTY'S USE OR ATTEMPTED USE OF THE WEBSITE OR ANY PRODUCT OR SERVICE, REGARDLESS OF WHETHER CADEN LANE HAS HAD NOTICE OF THE POSSIBILITY OF SUCH DAMAGES, FEES, COSTS, OR CLAIMS. THIS INCLUDES, WITHOUT LIMITATION, ANY LOSS OF USE, LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, COST OF PROCUREMENT OF SUBSTITUTE SERVICES OR PRODUCTS, OR ANY OTHER INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, CONSEQUENTIAL, OR OTHER DAMAGES. THIS APPLIES REGARDLESS OF THE MANNER IN WHICH DAMAGES ARE ALLEGEDLY CAUSED, AND ON ANY THEORY OF LIABILITY, WHETHER FOR BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE AND STRICT LIABILITY), WARRANTY, OR OTHERWISE. IF, NOTWITHSTANDING THE LIMITATIONS OF LIABILITY SET FORTH ABOVE, CADEN LANE OR THE LANE & LEASH ENTITY IS FOUND LIABLE UNDER ANY THEORY, THEIR AGGREGATE LIABILITY AND YOUR EXCLUSIVE REMEDY WILL BE LIMITED TO USD $500.00. THIS LIMITATION OF LIABILITY SHALL APPLY FOR ALL CLAIMS, REGARDLESS OF WHETHER CADEN LANE WAS AWARE OF OR ADVISED IN ADVANCE OF THE POSSIBILITY OF DAMAGES OR SUCH CLAIMS. SOME STATES DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU AND YOU MAY HAVE ADDITIONAL RIGHTS; IN SUCH STATES OR JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.
17. DISPUTE RESOLUTION BY MANDATORY BINDING ARBITRATION AND CLASS ACTION WAIVER
PLEASE READ THIS PROVISION CAREFULLY; IT REQUIRES YOU TO ARBITRATE ANY DISPUTE OR CLAIM BETWEEN YOU AND CADEN LANE (INCLUDING THE LANE & LEASH ENTITY) ON AN INDIVIDUAL BASIS.
YOU AGREE THAT ANY DISPUTE OR CLAIM ARISING FROM OR RELATING TO THIS ARBITRATION PROVISION, CADEN LANE'S PRIVACY POLICY OR TERMS, CADEN LANE'S ADVERTISING OR MARKETING PRACTICES, OR CADEN LANE'S PRODUCTS OR SERVICES — IN EACH CASE INCLUDING THOSE OF THE LANE & LEASH BRAND AND THE LANE & LEASH ENTITY — SHALL BE SUBMITTED TO BINDING, FINAL, AND CONFIDENTIAL ARBITRATION BEFORE A SINGLE ARBITRATOR ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION ("AAA") UNDER ITS CONSUMER ARBITRATION RULES. THE LANE & LEASH ENTITY IS AN INTENDED THIRD-PARTY BENEFICIARY OF THIS ARBITRATION PROVISION AND MAY ENFORCE IT. THIS ARBITRATION PROVISION SHALL BE GOVERNED BY THE FEDERAL ARBITRATION ACT ("FAA"), 9 U.S.C. §§ 1-16, AND THE ARBITRATOR SHALL BE BOUND BY THE TERMS OF THIS ARBITRATION PROVISION. THE ARBITRATOR SHALL HAVE THE EXCLUSIVE AND SOLE AUTHORITY FOR DETERMINING WHETHER A DISPUTE OR CLAIM IS ARBITRABLE. THE ARBITRATOR SHALL FOLLOW APPLICABLE SUBSTANTIVE LAW OF THE STATE OF TEXAS TO THE EXTENT CONSISTENT WITH THE FAA, AND SHALL BE AUTHORIZED TO AWARD ALL REMEDIES AVAILABLE IN AN INDIVIDUAL LAWSUIT UNDER SUBSTANTIVE LAW, INCLUDING, WITHOUT LIMITATION, COMPENSATORY, STATUTORY AND PUNITIVE DAMAGES, DECLARATIVE, INJUNCTIVE AND OTHER EQUITABLE RELIEF, INCLUDING PUBLIC INJUNCTIVE RELIEF, AND ATTORNEYS' FEES AND COSTS WHERE AVAILABLE UNDER APPLICABLE SUBSTANTIVE LAW. THE ARBITRATOR MAY ONLY RESOLVE DISPUTES OR CLAIMS BETWEEN YOU AND CADEN LANE (INCLUDING THE LANE & LEASH ENTITY) AND MAY NOT CONSOLIDATE CLAIMS OR PROCEEDINGS WITHOUT CADEN LANE'S CONSENT. THE ARBITRATOR MAY NOT HEAR CLASS OR REPRESENTATIVE CLAIMS OR REQUESTS FOR RELIEF ON BEHALF OF OTHER INDIVIDUALS. IF A COURT OR ARBITRATOR DECIDES THAT ANY PART OF THIS AGREEMENT TO ARBITRATE CANNOT BE ENFORCED AS TO A PARTICULAR CLAIM FOR RELIEF OR REMEDY, THEN THAT CLAIM OR REMEDY (AND ONLY THAT CLAIM OR REMEDY) MUST BE BROUGHT IN COURT AND ANY OTHER CLAIMS MUST BE ARBITRATED.
NOTWITHSTANDING ANYTHING TO THE CONTRARY HEREIN, YOU AGREE THAT CADEN LANE AND THE LANE & LEASH ENTITY EACH HAVE THE RIGHT TO BRING A CLAIM AGAINST YOU IN THE STATE OR FEDERAL COURTS OF TEXAS FOR INJUNCTIVE RELIEF, EQUITABLE RELIEF, OR OTHERWISE ARISING FROM ANY POTENTIAL OR ACTUAL MISAPPROPRIATION OR INFRINGEMENT OF THEIR RESPECTIVE INTELLECTUAL PROPERTY RIGHTS (INCLUDING THE CADEN LANE AND LANE & LEASH BRANDS) AND YOU AGREE THAT VENUE IS PROPER AND THAT YOU ARE SUBJECT TO PERSONAL JURISDICTION IN SUCH FORUM.
UNLESS YOU TIMELY OPT OUT, YOU WILL NOT HAVE THE RIGHT TO: (A) HAVE A COURT OR JURY DECIDE YOUR DISPUTE OR CLAIM; (B) OBTAIN INFORMATION PRIOR TO THE HEARING TO THE SAME EXTENT THAT YOU WOULD HAVE IN COURT; (C) PARTICIPATE IN A CLASS ACTION IN COURT OR IN ARBITRATION, EITHER AS A CLASS REPRESENTATIVE, CLASS MEMBER, OR CLASS OPPONENT; (D) ACT AS A PRIVATE ATTORNEY GENERAL IN COURT OR IN ARBITRATION; OR (E) JOIN OR CONSOLIDATE YOUR DISPUTE OR CLAIM WITH THE DISPUTE OR CLAIM OF ANY OTHER PERSON. OTHER RIGHTS THAT YOU WOULD HAVE HAD IF YOU WENT TO COURT MAY ALSO NOT BE AVAILABLE IN ARBITRATION.
YOU MAY OPT OUT OF ARBITRATION WITHIN 30 DAYS OF THE DATE THAT YOU PURCHASED A PRODUCT OR SERVICE THROUGH CADEN LANE'S WEBSITE BY SENDING A LETTER TO: KATYELAINE, INC. D/B/A CADEN LANE, ATTN: LEGAL DEPARTMENT, 724 STATE HWY 46 E, BOERNE, TEXAS 78006, STATING YOUR NAME, THE PRODUCT YOU PURCHASED, AND YOUR INTENT TO OPT OUT OF ARBITRATION.
18. INDEMNIFICATION
To the fullest extent permitted by law, you agree to indemnify, defend, and hold harmless Caden Lane and the Lane & Leash Entity, their parent, subsidiaries, predecessors, successors and affiliates, and their respective partners, officers, directors, agents, representatives, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, from and against any and all claims, actions, losses, liabilities, damages, expenses, demands and costs of any kind, including, but not limited to, reasonable attorneys' fees, arising out of, resulting from, or in any way connected with or related to (1) your use of the Website; (2) your breach of these Terms, the documents they incorporate by reference, or the Agreement; (3) your breach of any representations or warranties in this Agreement; or (4) your violation of any law or the rights of a third party.
19. THIRD-PARTY WEBSITES, LINKS, AND OPTIONAL TOOLS
Our Website may include materials from third parties or links to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of, and we do not warrant and will not have any liability or responsibility for, any third-party materials or websites, or for any other materials, products, or services of third parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products or services should be directed to the third party.
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the Website is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
20. TESTIMONIALS, REVIEWS, PHOTOGRAPHS, AND OTHER SUBMISSIONS
Caden Lane may use testimonials and/or product reviews in whole or in part together with the name and state/country of the person submitting it. Testimonials may be used for any form of activity relating to Caden Lane's or Lane & Leash's products or services, in printed and online media, as Caden Lane determines in its absolute discretion. Testimonials represent the unique experience of the customers submitting the testimonial, and do not necessarily reflect the experience that you may have using our products or services.
Anything that you submit or post to the Website, share with us, or provide us, including without limitation, photographs, videos, testimonials, ideas, know-how, techniques, questions, reviews, comments, and suggestions (collectively, "Submissions") is and will be treated as non-confidential and nonproprietary, and we (including the Lane & Leash Entity) shall have the royalty-free, worldwide, perpetual, irrevocable and transferable right to use, copy, distribute, display, publish, perform, sell, lease, transmit, adapt, and create derivative works from such Submissions by any means and in any form, and to translate, modify, reverse-engineer, disassemble, or decompile such Submissions.
Photograph and Video Release: For clarity, when you share a photo or video with Caden Lane or Lane & Leash in any manner — including by email, direct message, review, social media post, or by tagging either brand or using a Caden Lane or Lane & Leash hashtag — you agree that we and the Lane & Leash Entity may use that photo or video on our Website, social media channels, marketing materials, print design, advertisements, or emails for either brand, without any compensation or recognition given to you, and you grant us creative permission to alter the photograph(s) or video(s) as needed or create derivative works.
You represent and warrant that you are the owner of or have sufficient rights to share the Submissions with us, including, with respect to any photographs or videos that include a minor child, that you are the parent or legal guardian of that child or have obtained the consent of the child's parent or legal guardian. You further agree that your Submissions will not violate any right of any third party, including copyright, trademark, privacy, personality or other personal or proprietary right, will not contain libelous or otherwise unlawful, abusive or obscene material, and will not contain any computer virus or other malware. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any Submissions. You are solely responsible for any Submissions you make and their accuracy. All Submissions shall automatically become our sole and exclusive property and shall not be returned to you. We are under no obligation (1) to maintain any Submissions in confidence; (2) to pay compensation for any Submissions; or (3) to respond to any Submissions.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion is unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party's intellectual property or these Terms. Additionally, Caden Lane reserves the right to correct grammatical and typing errors, to shorten testimonials prior to publication or use, and to review all testimonials prior to publication or use. Caden Lane shall be under no obligation to use any, or any part of, any testimonial or product review submitted. If you submit a testimonial, you are confirming that you have read, understood and agree to these Terms. If you disagree with any part of these Terms, do not submit a testimonial.
21. DIGITAL MILLENNIUM COPYRIGHT ACT NOTICE
This Website maintains specific contact information provided below, including an e-mail address, for notifications of claimed infringement regarding materials posted to this Website. All notices should be addressed to the contact person specified below (our agent for notice of claimed infringement):
Notification of Claimed Infringement:
KatyElaine, Inc. d/b/a Caden Lane
Attn: DMCA/Copyright Agent
724 State Hwy 46 E, Boerne, Texas 78006
Email Address: [email protected]
You may contact our agent for notice of claimed infringement specified above with complaints regarding allegedly infringing posted material and we will investigate those complaints. If the posted material is believed in good faith by us to violate any applicable law, we will remove or disable access to any such material, and we will notify the posting party that the material has been blocked or removed.
In notifying us of alleged copyright infringement, the Digital Millennium Copyright Act requires that you include the following information: (i) description of the copyrighted work that is the subject of claimed infringement; (ii) description of the infringing material and information sufficient to permit us to locate the alleged material; (iii) contact information for you, including your address, telephone number and/or e-mail address; (iv) a statement by you that you have a good faith belief that the material in the manner complained of is not authorized by the copyright owner, or its agent, or by the operation of any law; (v) a statement by you, signed under penalty of perjury, that the information in the notification is accurate and that you have the authority to enforce the copyrights that are claimed to be infringed; and (vi) a physical or electronic signature of the copyright owner or a person authorized to act on the copyright owner's behalf. Failure to include all of the above-listed information may result in the delay of the processing of your complaint.
22. MOBILE MESSAGE SERVICE TERMS AND CONDITIONS
Last updated: July 16, 2026.
The Caden Lane mobile message service (the "Service") is operated by Caden Lane ("Caden Lane", "we", or "us") and covers messages sent on behalf of both the Caden Lane and Lane & Leash brands, including messages sent on behalf of the Lane & Leash Entity. Your use of the Service constitutes your agreement to these terms and conditions ("Mobile Terms"). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Caden Lane's SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Caden Lane and the Lane & Leash Entity through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Caden Lane. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt out of the Service at any time. Text the single keyword command STOP to 78107 or 87579 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Caden Lane mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to 87579 or 78107 or email [email protected].
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Policy. In addition, you agree to our Messaging Terms and Messaging Privacy Policy.
23. ELECTRONIC COMMUNICATIONS
You agree that we may communicate electronically with you and that such communications, as well as notices, disclosures, agreements, and other communications that we provide to you electronically, are equivalent to communications in writing and shall have the same force and effect as if they were in writing and signed by the party sending the communication.
24. GOVERNING LAW
These Terms and any separate agreements whereby we provide you products or services shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions, except that the arbitration provision in Section 17 shall be governed by the Federal Arbitration Act.
25. ASSIGNMENT
You may not assign any of your rights under these Terms, and any such attempt will be null and void. Caden Lane and its affiliates (including the Lane & Leash Entity) may, in their individual discretion, transfer, without further consent or notification, all contractual rights and obligations pursuant to these Terms if some or all of Caden Lane's or the Lane & Leash Entity's business is transferred to another entity by way of merger, sale of its assets, corporate reorganization, or otherwise, including in connection with the formation or restructuring of the Lane & Leash Entity.
26. NO WAIVER
No waiver by Caden Lane of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure by Caden Lane to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.
27. NO AGENCY RELATIONSHIP
No joint venture, partnership, employment, or agency relationship exists between you and us as a result of you receiving a product from us or from using this Website.
28. SEVERABILITY
In the event that any provision of these Terms is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms. Such determination shall not affect the validity and enforceability of any other remaining provisions.
29. TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Website, or when you cease using our Website. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms, we may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination, and/or may deny you access to our Website (or any part thereof). In the event of termination, Sections 2-4, 6-7, 15-18, 20-22, 24-28, and 30, as well as any representations, warranties, and other obligations made or taken by you, shall survive the termination of this Agreement.
30. ENTIRE AGREEMENT
These Terms, the Agreement, and any policies or operating rules posted by us on the Website or in respect to the Website constitute the entire agreement and understanding between you and Caden Lane, and supersede and replace any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms). Any ambiguities in the interpretation of these Terms or the Agreement shall not be construed against the drafting party. The Lane & Leash Entity is an intended third-party beneficiary of these Terms and may enforce them.
31. QUESTIONS OR ADDITIONAL INFORMATION
If you purchased a product through the Website, please visit the FAQ on our Website. You can also connect with customer support using the contact information below.
KatyElaine, Inc. d/b/a Caden Lane
Lane & Leash
724 State Hwy 46 E, Boerne, Texas 78006
Email Address: [email protected]